The COVID-19 pandemic has established a new normal in the way customers interact with brands. With the dramatic increase in online shopping and rapid digitization, customer expectations have pivoted drastically. …

“Content” is a broad word that covers a wide range of written and audiovisual data, including business documents, technical manuals, knowledge articles, marketing materials etc. It also contains a wide variety of other organizational data. The way the company stores, organizes and changes the business data has a significant impact…

Modern-day organizations know the importance of data. They analyze a plethora of data at different velocities and make well-informed & data-driven decisions that are more accurate and reliable. However, the legacy data warehouses designed decades back may not be able to solve the modern-day problems and meet the current demands. …

Research by Outgrow shows that 3 in 5 millennials have used chatbots at least once in their lives. Additionally, Gartner states that by 2023, 30% of customer service organizations will deliver proactive customer services using AI-enabled process orchestration and continuous intelligence. …

While the COVID-19 pandemic has caused severe social, economic, and financial disruption across the globe, the oil and gas (O&G) industry seems to have been the hardest hit. The O&G sector suffered twin blows in the form of a severe demand disruption and a significant oversupply in the market. Amidst…

Nuno Barboza, VP of Strategy and Deployment, J&J, North America, once said, “We have a tremendous opportunity to improve well-being from a tech perspective. When the pandemic began, we were able to quickly transition most of our workers to work remotely. …

Businesses are racing to adopt cloud as a critical element of their digital transformation journey. Cloud technology has become an essential part that defines a modern day business as it provides a competitive advantage, higher scalability, seamless collaboration efficiency, and flexibility. The added uncertainty caused by the pandemic has only…

Amidst the ongoing move from brick-and-mortar to online shopping, the number of digital buyers has jumped drastically. In 2020, during the peak of the COVID-19 pandemic, over two billion people purchased goods or services online, and during the same year, e-retail sales surpassed 4.2 trillion U.S. dollars worldwide. The digital…

Microsoft’s Work Trend Index Report, “The Next Great Disruption is Hybrid Work — Are we ready?”, has spoken about the three major employee experience trends that have emerged post the COVID-19 pandemic, which will transform the future of work in 2021 and beyond – Over 70% of workers want flexible…